Refund Policy

1. Subscriptions and renewals

Paid plans are billed in advance on a recurring basis (for example monthly or annually) and renew automatically at the then-current price until cancelled. Each renewal charge covers the upcoming billing period.

2. Cancellation

You can cancel your subscription at any time from your billing settings. When you cancel, your plan remains active until the end of the current paid period, and your workspace then moves to the Free plan. Cancelling stops future renewals; it does not, by itself, generate a refund for the current period.

3. When we offer refunds

We want you to be satisfied. We will consider refunds in circumstances such as:

• a duplicate or accidental charge, or a charge you did not authorize;
• a sustained technical failure that prevented you from using a paid plan and that we could not resolve; or
• a request made shortly after an automatic renewal where you had not used the plan in the new period.

Fees for a billing period already provided are generally non-refundable, since the subscription gives access to the platform - workspaces, seats, storage, and collaboration - for that period. Refunds, where granted, are issued to your original payment method.

4. Statutory withdrawal rights (EU / UK)

If you are a consumer in the EU or UK, you may have a statutory right to withdraw from a purchase within 14 days. Where you ask us to begin providing a digital service immediately and acknowledge that you lose this right once performance begins, the right of withdrawal may no longer apply to the portion already provided. These statutory rights are not affected by this policy.

5. How to request a refund

To request a refund, contact us at support@yokey.ai with the email address on your account, the approximate date of the charge, and a short description of the issue. We aim to review requests within a few business days.

6. Contact

Questions about billing or refunds can be sent to Shift Logic LTD at support@yokey.ai.